Last updated 8 November 2026
Privacy notice
Digilab Innovations Limited operates VUNO in Zambia. This notice explains how we handle information from restaurant accounts, website enquiries, people browsing restaurant QR menus and diners who place orders.
Restaurant and enquiry details
We collect the owner or manager’s name, email, phone and WhatsApp contact details where provided for account administration and support. Trial, waitlist and contact enquiries may also include a business name, type and location, table count, chosen plan, referral answer and message. Restaurants upload their own menu items, prices, descriptions and photos.
Diners and menu views
Diners can scan and browse a menu without creating an account or logging in. Menu view and scan analytics are anonymous and non-identifying. Where a restaurant has not switched on ordering, VUNO does not take orders or handle diners’ payments; the restaurant collects payment using its own methods.
When a restaurant switches on ordering
Some restaurants switch on ordering through VUNO. When you place an order we collect your first name and your table number so the restaurant can bring the right food to the right table, together with the order details (items, amount, time and payment status). These details are kept with your order and receipt and can be seen by that restaurant’s staff. We do not sell them or share them for advertising. Payments are processed by Lenco (Broadpay Zambia Limited); card and mobile money details are entered in Lenco’s secure payment window and are not stored by VUNO. To remember you, the menu may save your first name and your recent orders on your own device; clearing your browser data removes them. You can ask us to correct or delete your order details through our contact page.
How we use information
We use restaurant details to set up and manage accounts, answer enquiries, support the service and bill restaurants for VUNO subscriptions. We display the menu content a restaurant provides and use anonymous menu-view figures to understand menu use. We do not sell restaurant contact details.
Storage, security and service providers
Information is stored on cloud infrastructure that may be located outside Zambia. We use cloud hosting for data storage and Resend to send emails, including enquiry notifications. We take reasonable measures to protect information and limit access to people and providers who need it to operate the service. No online system can guarantee absolute security. Subscription payments are processed by Lenco (Broadpay Zambia Limited). Card and mobile money details are entered in Lenco's secure payment window and are not stored by VUNO.
Your rights and deletion
Restaurant owners and managers can ask to access or correct their account details, or request closure of their account and deletion of its data. Contact us through our contact page. We will verify your request and handle it within a reasonable time. We may retain limited records where required by law and will explain if that applies.
Data protection in Zambia
Digilab Innovations Limited is in the process of registering as a data controller with Zambia’s Office of the Data Protection Commissioner (ODPC), as required under the Data Protection Act, 2021. Registration is not yet complete.
Privacy questions
For questions or requests about your information, please use our contact page. Our team is based in Lusaka, Zambia. Digilab Innovations Limited is registered in Zambia (No. 120251038457) with its registered office at 13533 Luanzua, Kabitaka Hills, Solwezi, North-Western Province, Zambia, and operates in Lusaka. Email hello@vunomenu.com or call +260 779686657.