Last updated 29 October 2026
Terms of service
These terms are a binding agreement between your business and Digilab Innovations Limited. They apply to restaurant and food-business accounts and to anyone using the service on a business's behalf. Diners who simply browse a menu are not parties to this agreement. Please read them carefully.
1. Who we are and what you agree to
VUNO is operated by Digilab Innovations Limited, a company registered in Zambia (No. 120251038457, registered office in Solwezi) ("VUNO", "we", "us"). "You" means the business that opens or uses a VUNO account. By creating an account, starting a free trial, paying a subscription or using the service, you confirm that you have authority to bind your business and that you accept these terms. Our refund, cancellation and delivery policy and our privacy notice form part of this agreement. If you do not accept them, do not use VUNO.
2. The service
VUNO is a software service that lets restaurants and food businesses publish a digital menu reached by a QR code, and optionally show that menu on in-store screens (VUNO Screens). Diners browse menus for free on their own phones. VUNO does not provide delivery or table booking. Some restaurants switch on ordering through VUNO; where they do, the order is placed with that restaurant, and payment is processed by our payment provider for that restaurant. Where a restaurant has not switched on ordering, diners pay the restaurant directly using the restaurant's own payment methods. Restaurants pay VUNO for their own subscription through Lenco, as explained below. We may improve, change or add features over time.
3. Your account
You must give accurate business and contact details and keep them up to date. You are responsible for keeping your login secure and for everything done through your account, including by your staff. Tell us immediately if you suspect unauthorised access. Accounts are for businesses and may not be sold, shared or transferred without our written consent.
4. Free trial
The Starter plan includes a 14-day free trial with no cost and no setup fees. The trial is limited to one per business, and we may refuse or end a trial where we reasonably suspect abuse. Trial features and any stands or VUNO stick lent to you are provided as they are. If you subscribe, you keep your menu, and your VUNO stick is yours to keep once you have paid. If you don't, you have a grace period of 3 days to pay. After that your account is paused: your menu, dashboard and VUNO Screens stop working, and so does the VUNO stick. We keep your data for 30 days and you can reactivate by paying during that time. Trial stands and the trial VUNO stick are handled as set out in section 9 of our Terms of Service and on your signed Stand Handover Form. We will not charge you unless you choose to pay.
5. Fees and payment
Prices are in Zambian Kwacha. The Starter plan is K300 per month or K3,300 per year per branch; additional branches are K270 per month each; extra TV screens are K150 per month each; extra VUNO sticks are K600 per stick; and optional A5 QR stands cost K55 (Acrylic A5) or K35 (Plastic A5) per stand. Subscriptions are paid by mobile money (MTN, Airtel or Zamtel) or card through Lenco, a payment service provided by Broadpay Zambia Limited, and Lenco's own terms apply to the payment itself. Bank transfer is available on request for multi-branch accounts only. We never charge your card or mobile money account automatically: each period starts when your payment is confirmed. Fees are payable in advance. You may pay up to 13 months in advance. A payment that would take your paid period more than 13 months beyond the date of payment will not be accepted. If any tax becomes payable by law, we may add it with notice. We may change prices on at least 30 days' notice, taking effect from your next paid period; paying after the notice means you accept the new price. Customers on a plan agreed before the 250-item menu limit keep their existing terms for that plan.
6. What your subscription includes
The Starter subscription includes, for each branch: a digital QR menu for one branch with up to 250 menu items; unlimited price, photo and sold-out updates, with TV screen changes arriving within about a minute; one VUNO Screen (menu design and software for one in-store TV); and the owner dashboard, a downloadable QR code and WhatsApp support. Your business's first VUNO stick is free, once per business, during the 14-day trial. It remains the property of VUNO until you subscribe and pay, and becomes yours to keep only then. Every other VUNO stick is K600. Menu item limits apply per branch. Customers on a plan agreed before this change keep their existing terms. Not included: extra TV screens at K150/month each, up to 3 extra (4 screens in total); extra VUNO sticks at K600 per stick; optional A5 QR stands at K55 (Acrylic A5) or K35 (Plastic A5) per stand; and larger menus (over 250 items per branch): quoted separately, contact us. VUNO doesn't supply TVs. You use your own TV and plug in your VUNO stick. One stick per TV. Screens keep showing the menu without Wi-Fi; a phone hotspot works for updates.
7. Late or missed payment
Renewals are not automatic. Your subscription ends when the period you paid for ends unless you pay again. We may send reminders, but a missed reminder does not extend your access. After a paid period's due date you have a grace period of 3 days to pay. If you have not paid by then, your account is paused: your menu, dashboard and VUNO Screens stop working, and so does the VUNO stick. We keep your data for 30 days after your account is paused so you can reactivate it by paying, or export it, after which we may delete it. If you pay within those 30 days, your account is restored as soon as your payment is confirmed: your menu and dashboard come back immediately, and your VUNO Screens and VUNO stick resume once they reconnect to the internet.
8. Cancellation and refunds
You may cancel at any time as set out in our refund, cancellation and delivery policy. Except as that policy states or the law requires, fees are non-refundable and we do not refund part-periods.
9. QR stands and equipment
Optional A5 QR stands cost K55 (Acrylic A5) or K35 (Plastic A5) per stand. Or download your QR code for free and print or use your own stands. Stands lent to you during the free trial remain the property of Digilab Innovations Limited until you subscribe and pay; you must keep them safe and return them in good condition if you do not continue, and you are responsible for loss or damage beyond fair wear and tear. If you continue on a paid plan you may buy the trial stands for K55 (Acrylic A5) or K35 (Plastic A5) per stand, and ownership passes to you when we receive payment. Your business's first VUNO stick is free, once per business, during the 14-day trial. It remains the property of VUNO until you subscribe and pay, and becomes yours to keep only then. Every other VUNO stick is K600. If you don't subscribe, we collect the stick back, the same as the QR stands. Trial stands and the trial VUNO stick are also handled as set out on your signed Stand Handover Form. VUNO doesn't supply TVs. You use your own TV and plug in your VUNO stick. One stick per TV. Any warranty on equipment we sell is the one we state in writing at the point of sale or the manufacturer's, plus any rights the law gives you that cannot be excluded.
10. Multiple locations
Each physical restaurant location needs its own VUNO subscription and its own Shop ID. Using one shop's login, QR codes or menu content to run a second location without a separate subscription is a breach of these terms.
11. Your content and your responsibilities
Menu items, prices, descriptions, photos, logos and other content you upload remain your property. You confirm that you own or have the right to use them and that they do not infringe anyone's rights or break any law. You give us a non-exclusive licence to host, display and format that content for the purpose of providing the service to you. You alone are responsible for the accuracy of your menu, including prices, ingredients, allergen, dietary and halal information, and for complying with food, consumer-protection and advertising laws. VUNO is a display tool and does not check your content. We may remove or disable content that appears unlawful, infringing or harmful. We will not use your name, logo or testimonials in our marketing without your permission.
12. Our intellectual property
The VUNO software, designs, templates, screen layouts, name and logo belong to us or our licensors. While your subscription is active we give you a limited, non-exclusive, non-transferable, revocable licence to use them to run your own menus. You must not copy, resell, reverse engineer, scrape or build a competing service from them. If you give us feedback or suggestions, we may use them without obligation to you.
13. Acceptable use
You must not publish unlawful, misleading, offensive or infringing content; misuse another business's content or brand; attempt to gain unauthorised access to the service or other accounts; interfere with or overload the service; use the service to send spam or malware; or use VUNO for fraud, money laundering or any illegal purpose. We may investigate suspected misuse and cooperate with law enforcement and regulators.
14. Privacy and data protection
We handle personal data in line with the Data Protection Act, 2021 of Zambia and our privacy notice. We are responsible for the personal data of your account users. If you put personal data of your own customers or staff into VUNO, we process it only on your behalf to provide the service, and you are responsible for having a lawful basis and for informing those people. We use reasonable technical and organisational measures to protect data, but no system is completely secure. If we become aware of a personal data breach affecting your data, we will tell you without undue delay and as the law requires.
15. Availability and third parties
We make reasonable efforts to keep VUNO available, but we cannot guarantee uninterrupted or error-free access. The service depends on third parties we do not control, including internet and mobile networks, electricity, hosting and infrastructure providers, and payment providers such as Lenco. We may carry out maintenance, with notice where practical. The outage credit is claimed as set out in our refund, cancellation and delivery policy and is your only remedy for service unavailability.
16. Disclaimer
To the fullest extent the law allows, VUNO is provided "as is" and "as available". We do not promise that it will meet your particular needs, and we make no promise about sales, customer numbers or any other business result. We exclude all warranties and conditions that are not expressly stated in these terms.
17. Limitation of liability
To the fullest extent the law allows: (a) we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, data or business opportunity; (b) our total liability to you arising out of or in connection with these terms or the service, whether in contract, tort (including negligence) or otherwise, is limited to the fees you paid us for the service in the three months before the event giving rise to the claim; and (c) any claim must be brought within 12 months after the event giving rise to it. Nothing in these terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.
18. Indemnity
You will indemnify and hold harmless Digilab Innovations Limited and its directors, employees and agents against claims, losses, damages and reasonable costs (including legal fees) brought by third parties, including diners and regulators, arising from your content, your breach of these terms, your breach of the law or someone's rights, or the food, prices, allergen information or services your business provides.
19. Suspension and termination
We may suspend or restrict your account immediately if you breach these terms, fail to pay, misuse the service, create a security or legal risk, or where the law or a regulator requires it. We may end this agreement for serious or repeated breach immediately by notice. We may also end it for any reason on 30 days' notice, in which case we refund the fees you prepaid for the unused part of the period. You may stop using the service at any time. On termination your right to use VUNO ends, amounts already due remain payable, and sections that by their nature should continue (including intellectual property, liability, indemnity, disputes and governing law) survive.
20. Your data after termination
For 30 days after your account ends you may ask us to export your menu data. After that we may delete it, except for records we must keep by law or for legitimate accounting and dispute purposes. Backups are removed in the ordinary course. You can ask us to close your account and delete its data through our contact page; we will verify the request first. See our privacy notice for more.
21. Changes to these terms
We may update these terms. For material changes we will give at least 14 days' notice by email, WhatsApp or in your dashboard. If you keep using VUNO after the change takes effect, you accept the new terms; if you do not agree, you may cancel before then. Price changes are covered in section 5.
22. Notices
We may send notices to the email address or WhatsApp number on your account, and they are treated as received one business day after sending. Notices to us should be sent to hello@vunomenu.com.
23. Events beyond our control
Neither party is liable for delay or failure caused by events beyond its reasonable control, including power outages, network or internet failures, failures of payment or mobile money providers, government action, natural disasters, civil disorder, strikes or epidemics. This does not excuse payment for periods already used.
24. Disputes and governing law
These terms are governed by the laws of the Republic of Zambia. If a dispute arises, please contact us first so that we can try to resolve it in good faith within 14 days. If we cannot, the courts of Zambia have jurisdiction, and either party may seek urgent relief from those courts at any time.
25. General
These terms, together with our refund, cancellation and delivery policy and privacy notice, are the entire agreement between you and us about VUNO and replace earlier discussions. If any provision is found unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to a successor to our business. Nothing here creates a partnership, agency or employment relationship. No one other than you and us has rights under this agreement. These terms are written in English, which prevails over any translation.
Contact
Questions about these terms can be sent through our contact page. You can also read our privacy notice and our refund policy.